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registration and login

  • My password is not being accepted when I try to log in. What's wrong?
    Most likely, you haven't opened a MyGameRoom account. You'll need to open an account to enter your ticket(s). Follow our "Join The Fun" button to register.
  • I forgot my password. What should I do?
    Go here to "Log In Now" and follow the instructions to have your password emailed to you. You'll need to use the original email address you used to open a MyGameRoom account, even if it is no longer current.

submitting entries from the website

  • I am not able to enter my ticket(s). When I click on SUBMIT or ENTER TICKETS, I am asked to login. Why is this happening?
    To enter this contest on the Internet, you need a MyGameRoom account. To open an account, go here to "Join The Fun" and register.
  • Where do I find the numbers that I am supposed to enter?
    The Web Code is the 6-digit alpha numeric code found under the latex on the front of the ticket. The Promotion Entry Number is the 14-digit number found on the back of the ticket.
  • I received a message that says the ticket(s) has already been entered. How can that be if I have the ticket in my possession, and what should I do?
    First, check your list of previously submitted entries to verify that the ticket has not been previously entered by you. If it has not, please contact the Lottery by filling out the email form on our Contact Us page. Include all applicable numbers that you tried to enter, and the Virginia Lottery will investigate.
  • May I enter a drawing more than once?
    Yes. You may enter a drawing as many times as you wish using a different non-winning ticket for each entry. However, a player is eligible to win only one (1) prize per drawing.
  • I have ticket(s), but I can't remember whether I have entered it/them into the drawing. How can I see which ticket(s) have been entered?
    Each time you submit a ticket, a record of the entry appears in your list of entries at the bottom of the page where you submitted your tickets. All of your entries are in that list, so you may cross-reference that list with the tickets you are holding.
  • May I dispose of the ticket(s) after I have entered it/them using MyGameRoom account?
    Yes, you may!! For the Game Face Promotion, you do NOT need to keep your ticket(s) once you have successfully sumbmitted an entry(ies).
  • Do I need to be a Virginia resident to enter any Virginia Lottery promotion?
    No. There are no restrictions for out-of-state players. Anyone who is eligible to purchase Virginia Lottery tickets is eligible to participate in our promotional drawings.

winners and prizes

  • How do I find out if I have been selected as a winner?
    If your non-winning ticket is selected as an eXTRA instant winner, you will be notified immediately, and a confirmation email will be sent to the email address you indicated when registering for your MyGameRoom account. You will be able to claim your prize immediately, or you can wait to claim at a later date. However, you have only until 30 days after the promotion ends to claim your instant win prize.

    For the weekly drawings and the final drawing, an unofficial list of winners will be posted on our website no more than 5 business days after each drawing. Winners become official once we've verified they qualify. We check age, identification and ticket validity. We will contact winners directly to explain how to claim a prize.

  • I submitted several entries into the drawing. Why didn't I win a prize?
    Winners are randomly selected, so your chance of winning, no matter how many times you enter, requires a little luck.

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