Learn how to cash a winning ticket in the mobile app or cash a withdrawal voucher at retail!

Get a prize in the way that works for you!

There’s a new way to put a prize into your online player wallet or cash an online win at retail!

The Virginia Lottery has new ways for players to claim a prize! Players can claim a prize conveniently in the mobile app by scanning a winning ticket with the app’s ticket-checking feature. Once the ticket’s barcode is scanned, the player has the option to claim the prize or find a retail location to validate the ticket. The mobile ticket cashing process allows a player to claim a prize of up to $5,000 in the app. Once the claim process is complete, the prize will be deposited into the player’s online player wallet. Prizes over $5,000 will need to be claimed at a Virginia Lottery Customer Service Center.

Want to withdraw money from your online player wallet at a Lottery retailer? Create a withdrawal voucher, and present it at a Lottery retailer to get the cash. After a win in the app or at valottery.com, follow the steps to make a withdrawal in your online player wallet, and select Withdraw at Retail. Choose the amount to withdraw (up to $250). The voucher will be created, and then it’s ready to be cashed at retail.

Visit the mobile ticket cashing landing page to learn more about that process or the withdraw from your online wallet landing page to get details on that feature.

Last updated 3/17/23