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We're available to help you Monday through Friday, 8:30 AM to 5:00 PM, U.S. Eastern Time - closed holidays.

Lottery Headquarters - View Map
900 E. Main Street
Richmond, VA 23219
(804)692-7000
(804)692-7102 (fax)

 

Prize Zone West - View Map
1620 E. Parham Rd.
Richmond, VA 23228
(804)692-7950
(804)266-1748 (fax)

 

Shenandoah Valley - View Map
1790-26 E. Market Street
Harrisonburg, VA 22801
(540)433-7979
(540)433-9299 (fax)

 

Hampton Roads - View Map
2306-2308 W. Mercury Blvd.
Hampton, VA 23666
(757)825-7800
(757)825-7813 (fax)

 

Central Virginia - View Map
Longwood Village Shopping Cntr.
1506 S. Main Street
Farmville, VA 23901
(434)392-7294
(434)392-7292 (fax)

 

Roanoke Valley - View Map
1287 Towne Square Blvd.
Roanoke, VA 24012
(540)561-7011
(540)561-7402 (fax)

 

Southwest Virginia - View Map
408 E. Main Street
Abingdon, VA 24210
(276)676-5540
(276)676-5548 (fax)

 

Northern Virginia - View Map
14550 Potomac Mills Rd.
Woodbridge, VA 22192
(703)494-1501
(703)494-0640 (fax)

We're game to provide you with all the facts! We've developed a list of "Frequently Asked Questions" to help you find the information you need. If this section doesn't answer your question, feel free to give us a shout!

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To conduct your own search, enter a keyword relating to your question. Click "search" and view results below:
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VIEW DETAILS How do I update my MyGameRoom profile?

It's relatively easy to update your profile information, including your email address, mailing address, etc. You can do this by simply logging in using your email address and the password you created when you registered. Then, you can update your profile information by clicking the "Edit Registration" link at the top of the page. You can try doing this here.

VIEW DETAILS Where can I claim a prize?

See our How To Claim page for more information.

VIEW DETAILS Are prizes taxable?

Yes. All prizes are subject to income taxes. We must withhold federal and state taxes from each prize over $5,000 - 25% for federal taxes and 4% for state taxes. For all prizes over $600, the Lottery will issue a federal form W2-G to the winner.

VIEW DETAILS Can I remain anonymous when I claim my lottery winnings?

When you win the Lottery in Virginia, it’s not a secret! Your name, hometown, prize amount, date of win and where you bought the ticket are all public record. In addition, if you win a larger or unusual prize, we post a news release with your photo (yes, your photo will be taken when you collect that prize).

The news release and photo can be posted on our website, Facebook page, other social media platforms like Twitter, or other places for reasonable publicity, and it might be reported in news media. If you win a really large or unusual prize, we might hold a news conference with you.

Remember, the Virginia Lottery offers games to all Virginians, and they're played by Virginians who love games…and people want to know where those big Lottery prizes are won! Putting it into law is the state's way of keeping the Lottery honest. You don't need to take our word for it; you can see it for yourself. After all, if you never heard about any big winners, would you play?

By the way, the Virginia Freedom of Information Act allows the Lottery not to release a player's home address, phone number and Social Security number – and we don't.

VIEW DETAILS Who's winning Virginia Lottery prizes?

Every day people win the Virginia Lottery. Where a ticket is purchased does not determine whether it’s a winner. It’s true – some areas that have a larger population base tend to sell more tickets. Statistically speaking, it makes sense that these locations would have more winners, simply because they sell more tickets.

But it's important to note that everyone has the same chance of winning no matter where he/she purchases a ticket. Feel free to search for winners in your area here.

VIEW DETAILS How do I collect my subscription winnings?

With a subscription, we make it easy for you! Here is how we notify our subscribers when they win:

If you win the jackpot with a subscription, we will contact you with instructions on how to claim your prize.

If you win a prize of $30 or more for Mega Millions OR for Win for Life, the Lottery will mail you a check within ten days of the drawing.

All winnings less than $30 are accumulated, and you will receive one check at the end of your subscription for the total of those prizes.

VIEW DETAILS What is my Free Ball on my Win For Life ticket?

What? You don’t see it? Are you sure? Oh, wait - that’s right. You’re not supposed to see a seventh number on your ticket (see, you’re not crazy!). Here’s how it works: After the first six numbers are drawn, the Free Ball is a seventh ball randomly drawn from the remaining 36 balls. Players don’t select a Free Ball number, so you won’t see an extra number on your Win for Life ticket.

However, if the Free Ball drawn matches one of the six numbers already on your ticket, you’re in luck. Basically, it’s an extra chance to win a prize because players who match three, four or five numbers from the first six numbers drawn will win a much larger prize if they also match the Free Ball. Even players who match only two numbers from the first six will win $2 if they also match the Free Ball.

The number on the Free Ball is not used to determine lifetime winners; it is strictly used to create more ways to win other prizes in Win for Life.

Click here for details about Win for Life.

VIEW DETAILS If the overall odds of winning a prize in a Scratcher game are 1 in 4, why didn't I win when I bought 5 or 10 tickets?

The overall odds of winning are established when a game is printed and are calculated by dividing the total number of tickets printed by the total number of prizes available. If there were 500,000 prizes in 2,000,000 tickets, for example, the overall odds would be 1 in 4. This does not guarantee a winner every fourth ticket, or even every eighth or tenth ticket. When Scratcher tickets are printed, prizes are randomly distributed throughout the packs. Although a particular string of 5 or 10 tickets may not produce a winner, another string of tickets could produce several winning tickets.

VIEW DETAILS How can I sign up to receive winning numbers by text?

Please text the following keywords to 82568:

 Game  Keyword
 Pick 3  DAILY
 Pick 4  DAILY
 Cash 5  DAILY
 Mega Millions  MEGA
 Powerball  POWER
 Win for Life  WFL
 Decades of Dollars  DOD

VIEW DETAILS I have a concern about a retail store (retailer).

Please email us and provide the name of the store, the store's address and any other important information you might want to include. We'll be happy to look into it for you!

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