contact us

We want to provide you with the most comprehensive information about the Virginia Lottery, and we want to do so in a timely manner. If you cannot find the answers you seek on our site, we encourage you to contact us.

Holidays:

Independence Day - Friday, July 3, 2015 - Closed

call us

Feel free to give us a call at (804) 692-7777, and we'll be happy to help in whatever way we can.

visit us in person

Have you won a great prize?  Here is more information about claiming your prize.

Trust us, we'd love to see you! We hope you'll come visit one of our convenient office locations, and you can bet we'll be there to greet you with a smile. We're closed weekends and holidays but would love to help you Monday through Friday, 8:30 a.m. to 5 p.m. All of our Customer Service Centers are listed here to your right. All prizes can be cashed there, usually within a half hour!

have a question

If you're asking a question, chances are someone else has asked it too! Don't forget to check out our Frequently Asked Questions on valottery.com from your non-mobile device. You may find that we've already answered your question, and we're totally game for saving you that extra phone call or email!

  • Second-chance sweepstakes: If you’re having trouble finding winners from a second-chance sweepstakes, you need clarification about the rules, or you have general questions about one of our online promotions
  • Website Technical Support: If you’re having trouble entering tickets into one of our online promotions, you need to reset your password or change the last name associated with your MyGameRoom account, or you’re having some kind of technical difficulty with one of the features on our website.
  • Mega Millions: For questions about how to play Mega Millions or about the game’s odds.
  • Powerball: For questions about how to play Powerball or about the game’s odds.
  • $1,000,000 Money Ball: For questions about how to play $1,000,000 Money Ball or about the game’s odds.
  • Cash4Life: For questions about how to play Cash4Life or about the game’s odds.
  • Daily Games (P3/P4/C5): For questions about how to play one of our Daily Games (Pick 3, Pick 4 or Cash 5) or about odds for those games.
  • Decades of Dollars: Decades of Dollars has retired.  For questions about Decades of Dollars or about the game’s odds
  • Scratchers: For questions about how to play one of our Scratcher games or about a particular game’s odds. In your email please specify which game you’re referencing; it’s also helpful if you can provide us with the game number for that game, which is usually the first three or four digits located in the string of numbers you see at the bottom of your ticket.
  • Lottery Retailer: Choose this topic if you feel you weren’t paid the correct amount for a ticket, you are interested in becoming a Lottery retailer, you had trouble redeeming a ticket at one of our retail locations, or for any other problems related to purchasing/redeeming tickets at a specific store. Please try to include the name and address of the location in your email to us.
  • Subscription: Choose this topic for any questions about our subscriptions program. For example, if you have a current subscription to Mega Millions and want to know when your subscription ends, you’d pick this topic.
  • Website Comments/Suggestions: To provide us with feedback about how we can make our website work better for you.
  • Public Records (FOIA) Request: In accordance with the Virginia Freedom of Information Act, the Virginia Lottery is committed to providing Virginians and the media with access to the Lottery's public records.  Choose this topic if you’re asking for records (documents or recordings) maintained by the Virginia Lottery or, if you are unsure, click here first to read about your rights and the Lottery's responsibilities under the Virginia Freedom of Information Act.
  • Consumer privacy: if you have questions regarding our privacy statement or TRUSTe.

Do you have a question we haven't answered? Click here to contact us via Email and a Lottery representative will be in touch with you shortly. Please allow 3-5 days for a response.

Customer Service Centers

We're available to help you Monday through Friday, please see operating hours below for each office - closed most major holidays. Simply call or write to one of our convenient locations. For directions, click the Get Map link.


Lottery Headquarters
900 E. Main Street
Richmond, Virginia 23219
(804) 692-7000
(804) 692-7102 (fax) 
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map

Prize Zone West
1620 E. Parham Rd
Richmond, Virginia 23228
(804) 692-7950
(804) 266-1748 (fax) 
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map
Shenandoah Valley
1790-26 E. Market Street Harrisonburg, VA 22801 (540) 433-7979
(540) 433-9299 (fax)
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map

Hampton Roads
2306-2308 W. Mercury Blvd. Hampton, VA 23666
(757) 825-7800 
(757) 825-7813 (fax) 
Office hours mobile
8:30 a.m. until 6:00 p.m.
mobile Get Map
Roanoke Valley
1287 Towne Square Blvd. Roanoke, VA 24012
(540) 561-7011 
(540) 561-7402 (fax) 
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map

Southwest Virginia
408 E. Main Street
Abingdon, VA 24210
(276) 676-5540 
(276) 676-5548 (fax) 
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map
Northern Virginia
14550 Potomac Mills Road Woodbridge, VA 22192
(703) 494-1501 
(703) 494-0640 (fax) 
Office hours mobile
8:30 a.m. until 6:00 p.m.
mobile Get Map
Central Virginia
Longwood Village Shopping Center 
1506 S. Main Street Farmville, VA 23901
(434) 392-7294 
(434) 392-7292 (fax) 
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map
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