contact us

We want to provide you with the most comprehensive information about the Virginia Lottery, and we want to do so in a timely manner. If you cannot find the answers you seek on our site, we encourage you to contact us.

Holidays:

Memorial Day - Monday May 25, 2015 - Closed

Email Us

Do you have a question we haven't answered? Click here to contact us via Email and a Lottery representative will be in touch with you shortly. Please allow 3-5 days for a response.

Customer Service Centers

We're available to help you Monday through Friday, please see operating hours below for each office - closed most major holidays. Simply call or write to one of our convenient locations. For directions, click the Get Map link.


Lottery Headquarters
900 E. Main Street
Richmond, Virginia 23219
(804) 692-7000
(804) 692-7102 (fax) 
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map

Prize Zone West
1620 E. Parham Rd
Richmond, Virginia 23228
(804) 692-7950
(804) 266-1748 (fax) 
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map
Shenandoah Valley
1790-26 E. Market Street Harrisonburg, VA 22801 (540) 433-7979
(540) 433-9299 (fax)
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map

Hampton Roads
2306-2308 W. Mercury Blvd. Hampton, VA 23666
(757) 825-7800 
(757) 825-7813 (fax) 
Office hours mobile
8:30 a.m. until 6:00 p.m.
mobile Get Map
Roanoke Valley
1287 Towne Square Blvd. Roanoke, VA 24012
(540) 561-7011 
(540) 561-7402 (fax) 
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map

Southwest Virginia
408 E. Main Street
Abingdon, VA 24210
(276) 676-5540 
(276) 676-5548 (fax) 
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map
Northern Virginia
14550 Potomac Mills Road Woodbridge, VA 22192
(703) 494-1501 
(703) 494-0640 (fax) 
Office hours mobile
8:30 a.m. until 6:00 p.m.
mobile Get Map
Central Virginia
Longwood Village Shopping Center 
1506 S. Main Street Farmville, VA 23901
(434) 392-7294 
(434) 392-7292 (fax) 
Office hours
8:30 a.m. until 5:00 p.m.
mobile Get Map