The Virginia Lottery shall post detailed information about all of its Scratcher games (including top prizes remaining) on its Web site, www.valottery.com.
Players shall be able to view a daily update of how many prizes, at each prize level, have not yet been claimed for each Scratcher game. The Lottery Web site is the most current public source for information about remaining prizes. In addition, players can contact the Virginia Lottery by telephone, U.S. mail, or e-mail.
Players may also review lists of remaining prizes posted at Lottery play centers in some retailer locations (such lists are updated when Lottery employees visit retailers, typically every two weeks.)
Players and Lottery employees may contact the Virginia Lottery Communications Department at (804) 692-7778 or via the “Contact Us” link on the Lottery Web site with any questions or concerns regarding Scratcher prizes remaining.
When both of the following events have occurred in any Scratcher game:
1. The last instant win top prize has been claimed. 2. All second-chance top prize drawings, if any, have been held
the Virginia Lottery will:
a) notify all Lottery retailers and Customer Service Centers to cease selling the affected game immediately and to return unsold tickets b) automatically block future orders via the Lottery’s computer systems c) automatically update the Web site on the next calendar day to inform players that no top prizes remain for the affected game and that the game is no longer available for purchase
Is this enough information? Click
here to contact the Virginia Lottery Department
of Communications.
Copyright
2009 Virginia Lottery All Rights Reserved. Please note that every effort has been made to ensure the accuracy of information on this Web site. However, all claims will be paid based on the official game rules of the Virginia Lottery. If you have questions, please call: 804-692-7778 Monday through Friday, 8:30 a.m. – 5:00 p.m.
